Sales Support Specialist

Do you want to work for a fast growing international organization?

And do you have a hands-on mentality?

Are you salesdriven?

Do you speak near native English?

And do you like to push your boundaries?

Then you could be the right person for the job!

We are looking for a proactive:

Sales Support Specialist

Region: South Limburg (Holland)
Hours: 0,8 FTE (five days)

What is the main purpose of the job:
As Sales Support Specialist, you have an important role in the process of selling and distributing our products.

Key areas of responsibility?

• Ensure customer satisfaction by meeting customer needs in an accurate and timely manner.
• Processing orders in a timely manner in accordance to the distributor agreement.
• Support customers identifying, collecting and sharing necessary documentation for tenders and quotations.
• Following up with customers for administrative purposes, and providing troubleshooting assistance.
• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
• Analyze and report customer complaints and inform the customers about the appropriate corrective actions.
• Conduct an annual survey to assess the performance of the customer service level.
• Organize and maintain an accessible customer filing system.
• Organizing and prepare customer meetings and conferences.
• Handling administrative duties for the Sales Managers.
• Support the Sales Managers with scheduling and organizing customer visits.
• Process the customer performance data and liaising with the Sales Managers to develop sales strategies.
• Provide Sales Managers with relevant customer information to improve customer service and productivity.
• Prepare the agenda for the monthly sales meeting, and communicate the action list to the Sales Managers.
• Support the Sales Managers in reporting sales figures, customer/market development to the Board.
• Coordinate the activities regarding marketing events, promotions & activities connected to customers.
• Active role in the process to assess and connect to potential distributors.

Other tasks & Activities

• Backup activities related to customer support for other entities;
• Willingness to travel (if necessary)

Required skills and experience

• Key values: Sustainable, Makers, Impact, Leadership and Energy;
• Bachelor’s or master degree;
• A good spoken and written proficiency in English is required (level B2);
• Excellent business writing skills and good business sense;

We offer

• Working at a nice (informal) international growing company which brings interesting challenges, in an ambitious and professional team where cooperation is key;
• Fixed-term contract with a view to permanent employment;
• 29 vacation days on a full-time basis;
• Travel allowance of €0.23 per kilometer with a maximum of 45 km per day;
• Pension plan with Nationale Nederlanden;
• Collective health insurance through CZ;
• Training and development opportunities.